Privacy Policy

1. Introduction

The website www.cliniqueops.com uses cookies to enhance the user experience, ensure the proper functioning of the site, and optimize our services.
Personal data may also be collected through contact and registration forms to respond to your specific requests.
This privacy policy details the use of cookies, the management of your personal data, and your rights regarding data protection.

2. What is a cookie?

A cookie is a small text file stored on your device (computer, tablet, smartphone) when you visit a website. It allows recognizing your device and retaining certain information to enhance your browsing experience and personalize services.

3. Purpose and types of cookies used

We use your personal data for the following purposes:

• The information we collect helps us understand how our website is used. This allows us to improve, enhance its features, and adjust it to best meet our users' expectations.
• Additionally, this data improves the quality of our service and facilitates our communications, guiding you effectively to the information you are looking for.

3.1 Strictly necessary cookies (mandatory)

These cookies are essential for the proper functioning of the website and cannot be disabled. They enable, among other things:

• Management of the user session and the site language. (PHPSESSID cookie)
• Consent management with tarteaucitron.io. (tarteaucitron cookie)

3.1.1 Pseudonymized interaction data (without consent)

In addition to strictly necessary cookies, our website records certain interactions in a pseudonymized manner to improve the quality of our services. This processing is based on our legitimate interest (Article 6(1)(f) of the GDPR) and does not require your prior consent, while respecting your privacy.

Purposes:

• Help us improve access to our services based on visitors’ expressed needs.
• Understand how our site is used and detect possible malfunctions.
• Improve the ergonomics, performance, and relevance of content and features.
• Measure the effectiveness of searches and actions performed on the site (e.g., viewing a profile, clicking a contact button, interacting with the map).

Data processed:

• Pseudonymized session identifier
• Type of interaction (e.g., visit, search, click on marker, appointment booking, phone call, email sent).
• Date and time of the event.
• Approximate location (rounded GPS coordinates to ensure anonymity).
• Limited technical information necessary for proper operation (e.g., URL of the visited page).

Implemented safeguards:

• No directly identifiable personal data (name, email, phone number, IP address, etc.) is collected.
• Precise location data is never stored or shared with third parties.
• Data retention limited to a maximum of 13 months.
• Processing is carried out exclusively on our servers located in Europe, with no sharing with third-party services.

Right to object:

You can disable this pseudonymized tracking at any time by clicking on this opt-out link. This action will install an opt-out cookie in your browser. As long as this cookie is present, no interactions will be recorded. This cookie contains no personal data and only serves to remember your choice. If you delete your cookies or change your browser/device, you will need to renew this opt-out.

3.2 Performance and analytics cookies (optional)

These cookies help us measure the website's audience and analyze its usage to improve our services. They collect anonymous data on visited pages, time spent on the site, and the origin of visitors.

Main tools used: Google Analytics, Google Tag Manager

3.3 Personalization and targeted advertising cookies (optional)

These cookies allow displaying content tailored to your preferences and enhance your shopping experience. They can also be used to show targeted advertisements on other platforms (Facebook, Google Ads).

Main tools used: Facebook Pixel, Google Ads, TikTok Ads.

3.4 Social media cookies (optional)

These cookies allow interaction with third-party services such as Facebook, Instagram, TikTok, YouTube, and LinkedIn. They facilitate content sharing and connection through social accounts.

Main tools used: Facebook, Instagram widgets, and other social platforms.

3.5 Third-party service cookies (Google Maps, YouTube, Dailymotion, etc.)

Our website may integrate external content from third-party services such as Google Maps or video streaming platforms like YouTube and Dailymotion. These services may place cookies on your device to ensure the proper functioning of their features.

Main tools involved:

• Google Maps: Allows the display of interactive maps and helps you locate and contact our offices.
• YouTube, Dailymotion: Integration of videos to enrich the site content.

3.5.1 Geolocation Data

When searching for a clinic on our website, you can share your location in two ways:

• Manual search: When you enter an address in the Google Maps search bar to locate an OPS clinic.
• Browser geolocation: By clicking the "Geolocate me" button, your browser will ask for your permission. If you accept, your precise location (latitude/longitude) is used only during your session to show you the nearest OPS clinics.

The city and country are extracted and sent to Google Analytics to help us analyze the demand for our clinics. Whether via manual search or geolocation, the site will never store or transmit any precise location to any third party.

The collection of this data is subject to your explicit consent (via browser or cookie banner, as applicable). No precise location is stored or transmitted, in accordance with applicable regulations.

3.6 Cookies related to Google reCAPTCHA

Google reCAPTCHA is used to protect our forms from automated submissions and spam attacks.

This service is only activated after your explicit consent via our cookie management banner or through the checkbox present under each form indicating your agreement with our privacy policy.

When you accept reCAPTCHA, this service places cookies to validate your interaction with our site.

For more information, please refer to the Google Privacy Policy.

After submitting the form, you can withdraw your consent to reCAPTCHA at any time through the cookie manager.

4. Consent management with Tarteaucitron.io

During your first visit to www.cliniqueops.com, a banner will appear to inform you about the use of cookies and allow you to accept or refuse certain categories via our cookie management tool.

You can, at any time:

• Change your preferences by clicking on the "Cookie Management" button at the bottom of the site.
• Delete cookies through your browser settings (Chrome, Firefox, Safari, Edge).

5. Cookie retention

Cookies are stored for a maximum of 13 months, after which your consent will be requested again.

6. Sharing of collected data

Some analytical and advertising cookies used on our site involve the transmission of data to third-party services. Enabling these cookies means that you agree to their use according to the privacy policy of the respective service.

These cookies are optional. All detailed information about the third-party services used, as well as links to their respective privacy policies, is accessible via our cookie banner and can be enabled/disabled at any time.

7. Personal Data Collected Through Forms

Confidentiality: Your data submitted through our forms will not be shared, sold, or used for any purpose other than processing your request. It remains strictly internal to our company.

7.1 Personal data collected via contact forms

When you use our contact forms, we collect the following information:

• First and last name
• Email address
• Phone number

Purpose: This information is only used to contact you regarding the processing of your request.

7.2 Personal data collected for newsletter subscription

Subscribing to our newsletter only requires the user's email address.

Purpose: This information is used exclusively for sending the newsletter.

Unsubscribe: You can unsubscribe at any time by using the unsubscribe link included in each email sent or by contacting us directly via email.

8. Legal basis for data processing

In accordance with Article 6 of the General Data Protection Regulation (GDPR), the processing of your personal data is based on different legal grounds depending on the purposes pursued:

• Your consent: for the use of non-essential cookies (analytical, advertising). You can withdraw your consent at any time through our cookie manager.
• Performance of a contract: to process your requests through the contact form or for any direct interaction with our services.
• Compliance with a legal obligation: particularly for the retention of certain administrative or medical data in accordance with applicable legislation.
• Our legitimate interest: to ensure site security, enhance the user experience, and conduct anonymized statistics on site traffic.

9. Data security

We use strict technical and organizational measures to protect your data from unauthorized access, alteration, or loss:

• Encryption of sensitive data;
• Storage on secure servers located in Europe;
• Regular audits of our systems and processes.

10. Data retention

We retain your information for as long as necessary to achieve the purposes for which it was collected or to comply with our legal obligations. Once this period has expired, or if you withdraw your consent, your data will be deleted. Upon request, we can confirm this deletion.

11. Your Rights and Contact

In accordance with the GDPR, you have the following rights:

• Right of Access (Article 15): obtain a copy of your personal data and information on how it is processed;
• Right to Rectification (Article 16): correct your inaccurate or incomplete data;
• Right to Erasure (or "Right to be Forgotten", Article 17): request the deletion of your data, except in cases of legal retention obligations (notably for medical data);
• Right to Restriction of Processing (Article 18): restrict the processing of your data under certain circumstances, for example, if you dispute the accuracy of the data;
• Right to Notification (Article 19): be informed by the data controller when your personal data has been rectified, erased, or its processing restricted, particularly when this data has been shared with third parties;
• Right to Data Portability (Article 20): receive your personal data in a structured, commonly used, and machine-readable format, or transfer it directly to another service provider if technically possible;
• Right to Object (Article 21): refuse the processing of your data in specific cases, particularly in matters of direct marketing;
• Right Not to Be Subject to Automated Decision-Making (Article 22): refuse to be subject to a decision based solely on automated processing, including profiling, that produces legal effects or significantly affects you.

To exercise these rights, contact our Data Protection Officer (DPO) Louis Thielen at the following address: secretariat@cliniqueops.com

For more information on data protection, consult the General Data Protection Regulation (GDPR) .

12. Minors and Data Protection

Our services are not intended for individuals under 18 years of age without parental consent. If we become aware that we have collected personal data from a minor without authorization, such data will be deleted immediately.

13. Changes to the Privacy Policy

This privacy policy may be modified at any time, without notice, to ensure compliance with current legislation or in case of changes to the website and the services offered. Users are encouraged to review it regularly.

The last modification was made on 07/07/2025

14. Our Contact Information

O2TE Sàrl
4 Chemin de la Vigie
CH-1295 Tannay
Switzerland
VAT Number: CHE-483.545.523
Tel.: +41 78 808 07 45
Email: secretariat@cliniqueops.com